Sky Exchange Privacy Policy

Your privacy matters to us. This Privacy Policy is intended to provide a clear overview of the types of information that may be collected through the Sky Exchange website and how that information may be used.

By accessing or using the website, you should review this Privacy Policy together with the applicable Terms & Conditions and other relevant policies.

1. Information We May Collect

Depending on how you interact with the website or applicable services, different categories of information may be collected.

Information You Provide

Information provided during registration, contact requests or other interactions may include details such as:

• Name or account identification details.
• Contact information such as an email address or telephone number where requested.
• Account credentials and registration information.
• Information submitted through contact or support forms.
• Other information you voluntarily provide.

Automatically Collected Information

When you visit a website, certain technical information may be collected automatically. This may include browser type, device information, approximate location, IP address, pages visited, referring pages, access times and general website usage information.

2. How Information May Be Used

Information may be used for legitimate operational, security, communication and website-related purposes.

• To provide and maintain website functionality.
• To process registration or account-related requests.
• To respond to enquiries and support requests.
• To improve website performance and user experience.
• To monitor website security and prevent misuse.
• To understand general website traffic and usage patterns.
• To comply with applicable legal or regulatory requirements where necessary.

3. Account Information

If you create an account, information associated with that account may be used to manage account access, communicate with you, provide requested services and maintain appropriate security controls.

You should keep your account credentials confidential and avoid sharing passwords or other sensitive login information with third parties.

For information about eligibility requirements, please visit our Eligibility page .

4. Communication

We may use contact information you provide to respond to enquiries, account-related requests, service communications or other messages relevant to your interaction with the website.

Communication preferences may depend on the type of message and applicable requirements.

5. Cookies and Similar Technologies

The website may use cookies or similar technologies to support functionality, remember preferences, understand website usage and improve the overall experience.

Cookies are small data files stored by your browser. Depending on your browser and local settings, you may be able to control or delete cookies through your browser settings.

For more information, please see our Cookie Policy .

6. Analytics and Website Performance

Website analytics or similar technologies may be used to understand how visitors interact with pages, identify technical issues and improve website performance.

Analytics information is generally used to understand aggregate trends rather than to identify individual visitors directly.

7. Sharing of Information

Personal information should not be shared more broadly than reasonably necessary for legitimate website, operational, security or legal purposes.

Information may potentially be shared with relevant service providers, technology providers or professional advisers where required to operate services, maintain security, provide technical support or comply with applicable obligations.

Information may also be disclosed where required or permitted by applicable law, regulation, legal process or governmental request.

8. Data Retention

Information may be retained for as long as reasonably necessary for the purposes described in this Privacy Policy, including account management, legal, regulatory, security and operational requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

Reasonable technical and organizational measures may be used to help protect information against unauthorized access, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should also take appropriate steps to protect their account credentials and devices.

10. Third-Party Websites

The website may contain links to third-party websites, services or platforms. These external websites may have their own privacy policies and terms.

We recommend reviewing the privacy policies of third-party websites before providing personal information or using their services.

11. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These may include, where applicable:

• Requesting access to certain personal information.
• Requesting correction of inaccurate information.
• Requesting deletion where legally available.
• Objecting to or restricting certain processing.
• Managing certain communication preferences.

The availability of these rights depends on applicable law and relevant circumstances.

12. Children's Privacy

The services covered by this website are not intended for individuals who do not meet the applicable legal minimum age requirements.

We do not knowingly seek to collect information from individuals who are below the applicable legal age for participating in regulated betting or gaming activities.

13. Responsible Participation

Betting involves financial risk and should not be considered a guaranteed source of income.

Users should only participate where permitted by law, understand the risks involved and never wager more than they can afford to lose.

Please read our Responsible Gaming information for additional guidance.

14. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in website functionality, legal requirements, operational practices or other relevant circumstances.

When changes are made, the updated version will be published on this page together with an updated revision date where appropriate.

15. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related enquiry, please contact us through the information provided on our Contact page .